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Billable Support
Support time that turns into revenue.
CloudOffix Helpdesk records the time your team spends on each ticket and invoices it to the customer, so paid support plans and hourly support are billed without spreadsheets.
How it works
From ticket to invoice.
01
Track time on the ticket
A start and stop timer on every ticket, with the total time spent.
02
Timesheets per customer
Time goes to the customer's support project and account.
03
Invoice a period
Choose the dates and the hourly rate; CloudOffix creates the invoice from the time spent.
Connected
Support, timesheets and invoicing together.
Support hours appear in timesheet reports next to project work, and the invoice lands in Sales Cloud invoicing with the customer's payment terms.
Helpdesk Cloud
Explore Helpdesk Cloud
Bill every support hour.
Book a demo to follow a ticket from timer to invoice.