Platform
Industries
Journeys
Resources
Partners
Company
Every device, license and request, on record.
CloudOffix keeps your IT assets, who uses them and every incident or service request against them, so the service desk knows what it is fixing before it starts.
The full life of every asset
Asset types and tags
A hierarchy of asset types, with tags, vendors and purchase records.
Assignments
Permanent or loaner assignments to employees or customer contacts, with history.
Status
In storage, in use, needs maintenance or out of use, and why.
Renewals
Renewal history for licenses, warranties and contracts.
Technical details
Network, processor, monitors, virtual machines and operating system.
Requests with approval
Employees request assets; an approver signs off.
Incidents and requests, tied to the asset.
Incident and service requests
Repairs and requests are logged against the asset they concern.
Request templates
Templates preset the type, impact, priority and service category.
Business impact
Mark whether an issue affects the business, a department, a group or one user.
Portal for users
Users see their assets, request new ones and open support requests in the portal.
IT asset questions
Can managed service providers use it for their clients?
Yes. Assets can be assigned to customer contacts, and clients see their company's assets and contacts in the portal.
Explore Helpdesk Cloud
Know every asset your team supports.
Book a demo to see assets, requests and incidents on one record.