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Help Center
Answers customers find on their own.
CloudOffix Helpdesk gives customers a searchable help center and a support portal, so many questions are answered before a ticket is opened, and every ticket stays visible to the customer.
Knowledge base
A help center you control
Help pages and groups
Articles with images, tags and attachments, organized in groups.
Search and suggestions
Auto-complete search and suggested articles while customers type.
Restricted content
Pages visible only to the groups or contacts you choose.
Article feedback
Readers rate each article and leave a comment.
Support portal
Customers see every ticket.
01
My tickets
Customers list, open, comment on and close their tickets.
02
Access without login
A secure link lets customers view a ticket without signing in.
03
Satisfaction surveys
A short survey after closing, with ratings shown per category.
Helpdesk Cloud
Explore Helpdesk Cloud
Help customers help themselves.
Book a demo to see the help center and portal on your own content.