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From call to action, with your team in the loop.
An always-on voice for customer care, built on CloudOffix's AI infrastructure. It handles routine calls inside your Helpdesk and CRM and hands anything that needs judgment to the right person, with the full conversation attached.
Every routine interaction instant, accurate and personal
Whether it's answering calls, initiating outreach or taking an allowed action inside your systems, the CloudOffix AI Voice Agent handles the routine part of the service journey.
Your team is free to focus on complex, high-value cases.
Why businesses choose the CloudOffix AI Voice Agent
24/7 availability
Customers reach you anytime: nights, weekends and holidays. Routine issues get resolved exactly when needed.
Multiple call management
No busy lines or long waits. The agent manages several calls at once without bottlenecks.
Native integration
Natively integrated with your Helpdesk and CRM, every conversation connects to customer records, tickets and history.
Cost and speed
Automating routine calls and actions can reduce agent workload, lower operating costs and resolve requests faster.
Design your voice agent, no coding required
Create your own voice support agent in minutes. Define your scenarios in plain text, decide which actions it may take and when it hands over to your team, and let AI Builder bring it to life inside your system.
From the first ring to a resolved ticket
The voice agent and your support team work on the same tickets, customer records and history.
- 01
Answer
The voice agent picks up any time, day or night, and handles several calls at once.
Voice agent - 02
Identify and look up
It recognizes the customer's intent and connects the call to their customer record, open tickets and history in Helpdesk and CRM.
Voice agentCloudOffix app - 03
Resolve routine requests
For requests it is allowed to handle, it takes the action, updates the ticket and confirms with the customer.
Voice agent - 04
Hand off with context
Complex or sensitive cases go to the right support agent with the conversation and record already attached, so the customer doesn't repeat themselves.
Voice agentPeople - 05
Follow up and improve
The team closes the loop, and recurring call reasons inform knowledge base content and voice scenarios.
People
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Turn every call into the next step
Tell us which calls take most of your team's time and how they are handled today. We'll show how a voice agent could take the routine part, and where your people stay in the loop.