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Explore the latest news, updates, and expert perspectives from our team.

Round-Robin Assignment in Support Module
New Features

Round-Robin Assignment in Support Module

The Round-Robin Assignment feature ensures equitable distribution of support tasks among team members, optimizing workload management and team efficiency.

Nesli Han Diken
Feb 22, 2024
Opt-out Fields in Contact and CRM Cards
New Features

Opt-out Fields in Contact and CRM Cards

Trackable opt-out fields on contact and CRM cards offer insights into user preferences, enabling targeted engagement analysis.

Nesli Han Diken
Feb 22, 2024
QR Scanning of Business Cards in Contact Forms
New Features

QR Scanning of Business Cards in Contact Forms

The new contact card feature automates the addition of new contacts by scanning business cards, ensuring accurate data capture and efficient contact management.

Nesli Han Diken
Feb 22, 2024
What is Contact Database Management?
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What is Contact Database Management?

Contact management software serves as a centralized hub for organizing contacts, defining personas, and setting targets within a business or organization.

Nesli Han Diken
Feb 15, 2024
The Love of Customer and Employee Experience
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The Love of Customer and Employee Experience

Customer experience and employee experience are terms we often hear, but did you know they're deeply intertwined?

Sinem Karabulut
Feb 13, 2024
What is KPI? (Key Performance Indicator)
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What is KPI? (Key Performance Indicator)

Key Performance Indicators (KPIs) are specific measurements used to gauge the performance of an organization or an individual.

Nesli Han Diken
Feb 6, 2024