Create Website Help Group to appear on the Support section of your website

Begin by clicking the ‘Support’ app located in the Helpdesk Cloud in the App Drawer screen.

Fig. 1: CloudOffix App Drawer screen, Click ‘Support’ to begin

In the next screen, locate and click ‘Help Groups’ from the dropdown menu of the ‘Configuration Tab.

Fig. 2: Configuration Tab

The following screen shows the previously created Website Help  Groups currently on your website. To create a new one, click ‘New’.

Fig. 3: The ‘New’ button

In the following screen, Complete the necessary information, beginning with ‘Name’ field.

Fig. 4: Name field

The ‘image’ field allows for uploading an image which will be visible on the frontend, the website.

Click ‘Add an item’ in the ‘Pages’ field, which will create a page within the help group.

Click ‘Save’ to complete the process.

Fig. 5: Complete the fields and Save

Your new Help Group is now ready and visible on your website.

Fig. 5: The Frontend view of the Help Group Page

Congratulations! You have just created a Website Help Group.