Customer Success Story

American Hospital

Unified Complex Operations on a Single Platform with CloudOffix

KHC Corporate – American Hospital unified its contact center and service operations on CloudOffix to eliminate fragmentation, increase operational visibility, and scale more efficiently.

HEALTHCARE & HOSPITALS

How KHC Corporate – American Hospital Unified Contact Center Operations

CloudOffix centralized contact center and support operations on a single platform, eliminating manual processes and accelerating operational efficiency.

"The CRM and sales capabilities were our highest priority, and we've been able to use them very easily. We also integrated the platform with our shipping provider and our digital healthcare product, which has allowed us to use CloudOffix very effectively."

Arinc Oguz

Contact Center Manager, American Hospital

results

Measurable Business Impact

Rather than replacing existing operations, CloudOffix unified KHC Healthcare – American Hospital's contact center, customer service, and digital healthcare workflows into a single platform, enabling connected operations and scalable growth.

Unified Operations

CRM, Sales, Help Desk, Marketing, and Subscription Management now operate from a single platform, eliminating fragmented workflows.

Integrated Ecosystem

CloudOffix was integrated with the organization's digital healthcare platform, shipping provider, and insurance sales processes, enabling seamless end-to-end operations.

Improved Efficiency

A user-friendly platform, automated workflows, and centralized data enabled faster operations while providing a scalable foundation for future growth.

Challenge

As KHC Corporate – American Hospital expanded, its customer service and digital healthcare operations became increasingly fragmented. The organization needed a single platform capable of managing CRM, e-commerce, marketing, subscriptions, and customer support for its digital healthcare services. Disconnected systems and manual processes limited operational visibility, slowed collaboration, and made it difficult to scale new business initiatives efficiently.

SOLUTION

CloudOffix unified KHC Corporate – American Hospital's customer-facing operations on a single AI-native business platform. CRM, Sales, Help Desk, Marketing, Subscription Management, and digital healthcare workflows were brought together in one centralized environment. Integrations with the organization's digital healthcare platform, shipping provider, and insurance sales ecosystem eliminated fragmented processes while providing a seamless user experience.

RESULTS

KHC Corporate – American Hospital established a connected, scalable operational foundation for customer service and digital healthcare operations. Teams now manage customer interactions, digital product sales, subscriptions, and support processes from a single platform. With integrated workflows, centralized data, and real-time operational visibility, the organization can collaborate more efficiently, deliver faster service, and confidently support future business growth.

2002

JCI Accredited

220,000+

Patients

100+

Years Experience

Global

Operations

Customer Success Story

American Hospital

KHC Corporate – American Hospital is one of the leading private healthcare organizations, delivering world-class medical services through a patient-centered approach, advanced technologies, and internationally recognized quality standards.

Founded in 1920 by Admiral Mark L. Bristol, the organization has pioneered numerous medical advancements while delivering exceptional healthcare through advanced technologies, internationally recognized clinical standards, and a strong commitment to operational excellence.

Start Your Digital Transformation Journey with CloudOffix

Empower your healthcare organization with an AI-native platform that unifies patient-facing operations, streamlines workflows, and delivers exceptional patient experiences. Build a connected, scalable foundation for the future of healthcare.