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American Hospital connected its customer operations.
KHC Corporate – American Hospital brought its contact center and service operations together on CloudOffix to reduce fragmentation, increase operational visibility and scale more efficiently.
“The CRM and sales capabilities were our highest priority, and we've been able to use them very easily. We also integrated the platform with our shipping provider and our digital healthcare product, which has allowed us to use CloudOffix very effectively.”Arinc OguzContact Center Manager, American Hospital
Measurable business impact
Rather than replacing existing operations, CloudOffix unified the contact center, customer service and digital healthcare processes into a single platform, enabling connected operations and scalable growth.
Unified operations
CRM, Sales, Help Desk, Marketing and Subscription Management now operate from a single platform, eliminating fragmented processes.
Integrated ecosystem
CloudOffix was integrated with the organization's digital healthcare platform, shipping provider and insurance sales processes, enabling seamless end-to-end operations.
Improved efficiency
A user-friendly platform, automated processes and centralized data enabled faster operations and a scalable foundation for future growth.
From fragmented systems to connected operations
Challenge
As the organization expanded, its customer service and digital healthcare operations became increasingly fragmented. It needed a single platform for CRM, e-commerce, marketing, subscriptions and customer support for its digital healthcare services. Disconnected systems and manual processes limited visibility, slowed collaboration and made it hard to scale new business initiatives.
Solution
CloudOffix connected the hospital's customer-facing operations on one AI-native business platform. CRM, Sales, Help Desk, Marketing, Subscription Management and digital healthcare processes came together in one centralized environment, with integrations to the digital healthcare platform, shipping provider and insurance sales ecosystem.
Results
Teams now manage customer interactions, digital product sales, subscriptions and support from a single platform. With integrated processes, centralized data and real-time visibility, the organization collaborates more efficiently, delivers faster service and can confidently support future growth.
KHC Corporate – American Hospital
One of the leading private healthcare organizations, delivering world-class medical services through a patient-centered approach, advanced technologies and internationally recognized quality standards.
Founded in 1920 by Admiral Mark L. Bristol, the organization has pioneered numerous medical advancements with a strong commitment to operational excellence and global operations.
Connect your customer operations
Start with ready-to-use CRM, help desk, marketing and subscription apps and connect the systems you keep. Try CloudOffix free or book a demo.