Platform
Industries
Journeys
Resources
Partners
Company
Real-time engagement for smarter connections.
Answer customers and prospects the moment they ask. CloudOffix Live Chat is built into your website and connects every conversation to your CRM and ticketing.
More than a help desk tool
Live chat lets customers talk to your business in real time, right on your website.
Beyond support, it boosts engagement and satisfaction and drives sales through instant, seamless conversations.
Turn conversations into results
Capture leads
Real-time conversations capture valuable leads, lower bounce rates and reduce abandoned carts for a smoother journey and higher conversion.
Convert chats into tickets
Online agents handle queries live; offline inquiries become tickets automatically in your ticketing system, so nothing goes unanswered.
Built into your website
No extra widgets or third-party software. Live chat comes included with your CloudOffix website.
Channels and rules
Create channels for specific goals or countries and set rules per audience, such as a chat button in one region and an automatic pop-up in another.
Session history
Reference past chats, monitor sessions and privately tag teammates from other departments. Live chat works with Marketing, Sales and Helpdesk clouds.
Measure every session and every agent
Session statistics
Track session duration and the most frequent questions, with Gantt, line and bar charts.
Operator analysis
See how many sessions each agent handles and resolves, and how many turn into leads and tickets. Reward top performers.
Customer ratings
Collect ratings and feedback in the chat to see where satisfaction is high and what to improve.
Answer faster with predefined responses
Give agents a library of ready-to-use answers for frequent questions. Response times drop, agents handle more inquiries and customers get a consistent experience.
AI suggests. Operators answer.
AI helps with speed; your operators decide what is said.
- A configured AI assistant can suggest answers from session history and your content.
- The operator decides what to send and when to hand over.
- Chats become leads, and offline inquiries become tickets automatically.
See how live chat can boost customer success
Take a test drive of CloudOffix Marketing Cloud.