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Order management, without the hassle.
Receive orders from every channel, pick, pack and ship accurately, follow up after the sale and handle payments and refunds in one streamlined process.
From order placement to happy customer
The order process covers placement, picking, packing and shipping, payment and, finally, customer satisfaction.
As order volumes grow, manual processes get harder to manage. CloudOffix makes the whole flow seamless, so you can meet demand and grow.
Every step of fulfillment, covered
Order received
With E-Commerce Cloud, receive purchase orders from multiple channels, including social media, your website, Amazon and eBay, and manage them all in one place.
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Order fulfillment
Pick items from your uniquely coded warehouse inventory, pack and label them, and track shipments. Items are marked as shipped automatically and customers get email updates.
Follow-up
Streamline post-sale follow-up with measurements, forecasts and feedback collection that help you improve.
Payments and refunds
Take payments through fully integrated, secure gateways such as PayPal and Wise, and handle returns and refunds safely.
AI handles routine updates. Your team handles exceptions.
Orders, stock and payments stay connected, so AI can inform customers while people decide the hard cases.
- A configured AI agent can send status updates and answer routine order questions.
- The warehouse team picks, packs and ships against live stock.
- Payments, refunds and unusual cases are reviewed and decided by your team.
A smooth order management experience
Request a Sales Cloud test drive for complete customer satisfaction.