Outcomes of Pandemic - Covid 19 to Business
Is working digitally beneficial or essential?
26 April 2020 , CloudOffix Blog
It is not possible to predict the situation we currently face months before today. Companies are trying to relocate from their office location to their homes. The difficulty of this process very much depends on how much the company is digital. We have seen in a short amount of time that if the digital capabilities of the company are high enough, working remote is not a big issue. The result of Covid-19 is that having a workforce equipped with digital skills is not only good to have, but it is now very essential.
Digital, mobility, and collaboration tools have been put to the test during the Pandemic situation. Let's give an example of collaboration. Nearly all of the meetings are virtual, and we need to have the tools to collaborate on business data efficiently. If not already read, please, check our blog post about Collaboration, but with Context!. While working in an office, when you have a question, you can knock the door of your colleagues and get in contact with them quickly. What if when you are working at home? You should share information and discussion on topics through a collaboration tool with business data without any burdens.
During these tough times, we also need to maintain an excellent customer experience. We all know that this situation will change in the future, and our business should continue successfully. The success of our company will very much depend on how we serve our customers during this Pandemic situation. This means that the tools we use for customer experience are essential. Our people should help and communicate with customers without any problems. For example, your customer support service should be reachable from anywhere, and we should solve our customers' issues as quickly as possible.
The result is that Covid-19 is changing our business and society rapidly we have never seen before. One thing that is not changing is the value of our employees and customers, and to make them happy, we need to equip our company with the digital tools, and we change all our manual processes to digital ones as quickly as possible. Where we are doing business should not be a concern for our operations.