AI Cloud: Unified AI Workspace
A centralized workspace to build, manage, and scale AI
04 Şubat 2026 , New Features
Overview: The new AI Cloud brings together every AI-powered capability in CloudOffix into a single, beautifully organized workspace. With a clean four-icon layout—AI Assistants, Autonomous Agents, Voice Agents, and Semantic Index—users can now access, configure, and manage all AI tools from one centralized place. Until now, these applications existed across different menus and were not introduced to users as one unified experience. AI Cloud changes this by presenting all AI capabilities under one umbrella, offering a clear, structured, and scalable foundation for building intelligent processes across your business. Under the hood, AI Cloud is powered by our Total AI architecture, enabling LLMdriven reasoning, real-time data access, multichannel engagement, and secure 360° process automation across the entire CloudOffix platform.
Updates:
1. New AI Cloud Drawer: A dedicated workspace added to the App Drawer, grouping all AI applications in one place for easier navigation.
2. Expanded Capabilities: Each application now includes enhanced configuration options, improved monitoring screens, and deeper integration with CloudOffix modules and external systems.
Benefits:
• Centralized AI Management: All AI tools—Assistants, Agents, Voice, and Semantic Index—now live under one clear module.
• Faster Setup & Scaling: Consistent configuration patterns make it easier to deploy new AI-powered scenarios across departments.
How it works?
- All AI capabilities now live inside the new AI Cloud drawer, where each application—AI Assistants, Autonomous Agents, Voice Agents, and Semantic Index—has its own dedicated workspace.
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- AI Assistants deliver real-time, conversational support by retrieving data from CloudOffix modules or external systems, performing actions, and answering questions with human-like clarity. Assistants follow configured Topics, Metadata, permissions, and Instructions to stay accurate, secure, and action-oriented.
. This example shows an AI Assistant created specifically for Recruitment.
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- This example shows an AI Assistant retrieving all open opportunities from the CRM and presenting them with customer names, expected revenue, and quick-access links.
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- This example shows an AI Assistant enforcing permission rules by blocking access to records when the user does not have the required authorization.
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- Autonomous Agents run hands-free automations 24/7. They analyze data, score CVs, categorize tickets, generate interview results, process documents, and trigger actions based on predefined rules or scheduled intervals—without human intervention.
. This example shows an Autonomous Agent automatically evaluating a candidate’s CV and generating an objective AI Score based on predefined job criteria.
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- This example shows an Autonomous Agent conducting a structured AI interview, scoring the candidate, and generating a detailed evaluation report.
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- This example shows an Autonomous Agent analyzing a candidate’s visual presentation and language proficiency, producing structured scores and insights.
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- Voice Agents bring AI to phone conversations. Using advanced STT, TTS, and LLM reasoning, they handle inbound and outbound calls, confirm appointments, answer questions, complete tasks, send SMS messages, and update records in real time. § This example shows the Voice Agent calling an event attendee to confirm participation, answering follow-up questions in real time, and instantly sending an SMS with the event location.
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- Semantic Index transforms unstructured content—documents, feedback, logs, emails—into meaningful embeddings. It then enables Assistants and Agents to retrieve the most relevant information instantly through semantic similarity, not keyword matching. § This example shows how an AI Assistant instantly retrieves the exact answer from deeply indexed HR documentation, providing clear and accurate guidance about work-related stress support programs.
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- All four components work together through Total AI, ensuring that every interaction— chat, voice, or automation—is consistent, data-aware, and fully aligned with business processes.